Traffic School Questions for San Mateo (Northern)

Text Copy of Course

Question (submitted on 1/6/2023)

I never received the course manual in my email. I requested & paid for the course manual, and it was never emailed. Please reimburse me the total amount. Thank you.

Answer
Hello Rosa- Our apologies for the confusion. As explained at the time of purchase, the manual copy is a hardcopy version of the course material that is sent by mail. Your text co... Read Full Answer

San Mateo Juvenile Court

Question (submitted on 7/2/2022)

This traffic school does not have my Court of Violation. I'm a juvenile and the court code is 41210. Your course only has options for San Mateo Central, North, and South with court code 41470. My traffic hearing officer court is:

San Mateo-Juveniles (Entire County) (41210) (Age 18 or younger)
P: (650) 261-5100
222 Paul Scannell Drive
San Mateo, CA 94402

It is not listed in court list. Is it possible to get a refund?

Answer
Hello Ted- Our apologies, but you can proceed with selecting any court listed for San Mateo County. Upon completion of the course, we will in fact submit your certificate to San ... Read Full Answer

Wrong information for my traffic school course

Question (submitted on 9/9/2020)

Hello,

I accidentally put in the wrong information for my traffic school course. I need to correct the branch location and case number. The correct case number is 20-TRS-****** and the correct branch is the San Mateo County SOUTHERN branch. Here is my citation number for your reference: 8********. Thank you.

Answer
Good Morning Lori- Thank you for choosing TrafficSchool.com for your traffic safety needs. Please note all court locations in San Mateo County share the same court code of 41470, ... Read Full Answer

Traffic School Account Disabled

Question (submitted on 8/29/2020)

I received a traffic ticket in San Mateo County. I was signing up for your traffic school and thought I might need to take the Mature Drivers class since I'm 72 years old. My account got temporarily disabled. I need to take my course for a traffic ticket? Can you please update so I can continue. Thank you.

Answer
Hello Allen- Our system shows your traffic school course was disabled since you wanted to take the Mature Drivers course. We have reinstated your original CA DMV traffic school co... Read Full Answer

Can I Take Traffic School Again

Question (submitted on 8/17/2020)

To whom it may concern,

I was looking to remove points on my driving record. I received a ticket awhile ago in San Mateo county. However, I'm not sure how many total points are on my driving record. I took a course at this traffic school for a moving violation in San Mateo and I'm not sure how long I should wait in between to remove points on my record. Any suggestions?

Answer
Hi Chanthirakanthan- The DMV only allows you to take traffic school once every 18 months which is calculated from the violation dates. You completed traffic school with us for cas... Read Full Answer

Continue Saved Course Progress

Question (submitted on 8/15/2020)

I'm trying to get back in to my traffic school course but I'm having trouble. My fines and fees have already been paid for with the San Mateo court. I've already paid to take my traffic school online with you. But right now I'm having trouble getting access back in. I got interrupted last night by my kids so I saved and logged off. Please help me get to where I left off.

Answer
Hello Marcela- Sorry to hear you are having issues with logging in. Click on the link below to get back to the login page. From there you will need to enter your email address and... Read Full Answer

Need to Dismiss Traffic Ticket with Verification

Question (submitted on 5/4/2020)

Good Afternoon,

I recently received a moving violation ticket in San Mateo County. The court told me that if I do traffic school the point will not go on my driving record. I found your school on google and signed up and completed the course. I purchased the dismissal verification, when will I receive that?

Certificate Info:
Citation Description: Unlawful Turning Movement
Your Due Date: 05/04
Certificate Delivery:
- Electronic to Court & DMV
Certificate Processing: Standard
Dismissal Verification: Purchased

Answer
Hi Efren, We are glad our traffic school course can help you keep those stubborn points off your driving record. We received confirmation from San Mateo (Northern) Court that they... Read Full Answer

How do I confirm receipt of the certificate at the DMV

Question (submitted on 4/27/2020)

I received a traffic ticket in San Mateo county and I paid the ticket and requested traffic school. I just completed the traffic school course on 4/19 and have received the certificate. How do I confirm receipt of the certificate at the DMV?

Thank you
Bill - Stay Safe
ps Thanks for such an easy and fast course. Just what I needed, and I appreciated the professionalism of your course and company.

Answer
Good Afternoon William- Thank you for choosing TrafficSchool.com for your traffic safety needs, and thank you for your kind comments. Rest assured that your electronic DMV certi... Read Full Answer

I need some help logging back into TarfficSchool

Question (submitted on 4/24/2020)

I'm having difficulties logging back into my course. I filled out the order info and provided a credit card so I can start my online traffic school. San Mateo court gave me until June 6th to finish traffic school. I need some help logging back in, I don't know where to go?

Answer
Hello John- Sorry to hear you are having issues with logging in. You will need to enter your email address and driver's license number to log in. I have provided the information y... Read Full Answer

Completed Traffic School Before Paying Court Fees

Question (submitted on 4/24/2020)

I have received a letter from the court giving me more time to complete traffic school. However I have already completed the course with this site. I was wondering how I can get a confirmation that the court has a record of what I have done already. Thank you.

Answer
Hello Liliana- Thank you for choosing TrafficSchool.com for your traffic safety needs. The court system shows you completed traffic school before paying your ticket fees. They mos... Read Full Answer

Confirm that my certificate of completion was submitted electronically to the San Mateo court

Question (submitted on 4/20/2020)

Hi, I completed my traffic school course on Saturday, April 11th and wanted to confirm that my completion certificate has been sent. Was it electronically sent to the San Mateo court already? Or do you mail the certificate to me and then I submit it?

Answer
Hi Jeffrey- Thank you for choosing TrafficSchool.com for your traffic safety needs. Please see our California Completion Certificate Policy below. Your electronic DMV certificate ... Read Full Answer

San Mateo Court Says They Have Not Received Traffic School Completion

Question (submitted on 4/20/2020)

Hi,

I received a letter from the San Mateo court that they have not receive my proof of completion for my traffic school. I completed your online course on 4/1. What should I do?

Answer
Hello Paul- Thank you for choosing TrafficSchool.com for your traffic safety needs. You can disregard the letter as it appears there was a delay with San Mateo County mailing out ... Read Full Answer

Update Case Number for San Mateo Ticket for Speeding

Question (submitted on 4/5/2020)

Hello,

I completed the traffic school online and the certificate of completion was confirmed yesterday 4/5. I am not sure if I entered the correct case number because I was unsure where it was or what it was on my ticket. There is no way of editing personal info on the TS account webpage. I was wondering if a wrong case number was put in would that delay the process of getting my traffic school acknowledgment with the local DMV? All other info like name, driver license #, and things like that are accurate though. Thank you! Beth

Answer
Good Morning Beth- Thank you for choosing TrafficSchool.com for your traffic safety needs. We were able to pull up your case information on the San Mateo County court website and ... Read Full Answer

San Mateo Northern Branch for Traffic Ticket

Question (submitted on 3/2/2020)

Hi-

When I registered for your online school I put down San Mateo (Southern) branch as where the incident took place (because I was closest to this court when I committed the violation). However, I went to San Mateo (Northern) branch in order to register for traffic school. I just completed traffic school and I just wanted to make sure the certificate of completion was sent to the appropriate courthouse. Please help?

My case number is: 19-TRS-******

Answer
Good Afternoon Anthony- Thank you for choosing TrafficSchool.com for your traffic safety needs. Your court location has been updated to the Northern San Mateo branch. Please let ... Read Full Answer