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Repeat Traffic School Customer Needs Assistance with Speeding Ticket

Completion Certificate

- question from 4/29/2020 by Kent, filed under Completion Certificate and Traffic Ticket Course

Did your company turn my traffic school completion into the Hanford Traffic court?

Good Afternoon- The Hanford courthouse in Kings County California approved me to take an online traffic school course for a speeding ticket. I know you are approved because i have used you guys 10 years ago and I also double checked and found your school on the traffic school list the court gave me for approved schools with Hanford. But I completed your school with a 100% on 3/2 and my order number is #C********-*********** and The DMV is still saying that I still have a point on my driving record, was there an issue with my certificate that I don't know about? Please respond back to my email. Says

Hello Kent-

Thank you for choosing for your traffic safety needs. Your PDF certificate copy was emailed to you on 3/2 as soon as you completed the course. We just resent it to your email, so please also check your spam or junk folder.

Your electronic DMV certificate was submitted for the Hanford court on 3/3. Their system shows they received and processed your certificate.

Case Information:
19**-***** | The People of the State of California vs. Kent ****
Case Number
Court: Hanford - Traffic
Judicial Officer: Vierra, Manuel
File Date: 10/25/2019
Case Type: Traffic
Case Status: Closed

Events and Hearings:

• 10/25 Notice to Appear Citation
• 11/01 Traffic Citation Courtesy Notice
• 01/13 Traffic School Requested - Fees Attached
• 03/02 Traffic School Completion - Submitted

It looks like everything is in order. What happens often times is that the Insurance companies pull your driving record from the DMV before the traffic school completion has been processed. Sometimes, depending on the court and their backlog of traffic cases, they take several weeks to communicate your completion records to the DMV.

Please share this information with your insurance provider and have them confirm with the courts and DMV that you should not have any points on your driving record from this citation.

Thanks for your loyalty Kent, we appreciate you being a Traffic School customer for over 12 years. If there is anything we can do for you, please let us know. The team has your back 100%.

* This question and answer may have been modified to remove any identifying personal information of the person asking the question.
** The information contained within this FAQ is up to date as of 4/29/2020. We always recommend that you get the latest information available by contacting, the DMV, or Court directly.


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