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Frustrated Traffic School Customer Appreciates Customer Service

Finish Traffic School

- question from 8/11/2020 by Antonio, filed under Finish Traffic School and Insurance Increase

I don't want my insurance to see my traffic violation, so can you help me get access back into my course?

I'm trying to complete your online traffic school but its asking to verify my day of birth (September 16, ****). When I put it in it logs me out and I have to enter my DL# and email address again. I need to complete this course and turn in a certificate to the Downey courthouse. I don't want my insurance to get wind of my violation out so can you help me get access please!!

**Update**
Thank you. I went ahead and paid the ticket with the court and requested traffic school again. Can you please resubmit my certificate again. I appreciate the thoroughness of your correspondence and looking all of that info up at the court for me. I did not expect that and thank you for that level of customer service.

TrafficSchool.com Says

Hello Antonio-

Thank you for choosing TrafficSchool.com for your traffic safety needs. Our apologies for the issues you experienced with taking the course. Our system shows you have successfully completed the course and we do have your correct birthdate on file. However, court records show you have not paid your ticket fees so the court will not accept your certificate.

You will need to pay the $431 amount listed below in order to be approved for traffic school. Please notify us to resubmit your certificate for processing AFTER you’ve paid the ticket fees with the court.

Ticket Number: 2******
Law Enforcement Agency: Bell Gardens Police Department
Name: ANTONIO **** *******
Filing Court: Downey Courthouse
7500 East Imperial Highway, Downey, CA 90242
(213)763-1645
Violation Date: 5/25/2020
Initial Due Date: 10/22
Case Status: Extension
Last Action: Extension - Appear By Date (10/22)
Last Action Date: 8/11

Your ticket qualifies for the following online transaction(s). Select the transaction you would like:

- Pay and Close Your Ticket - The amount due is $367.00 plus an online transaction fee of $5.00 will be added to this amount.
- Enroll in a Payment Plan - Make an initial payment on $367.00. The initial payment will include a one time administrative fee of $35.00 and an online transaction fee of $5.00.
- Request Traffic School - The amount due is $431.00 plus an online transaction fee of $5.00 will be added to this amount. The traffic school due date will be 12/21.
Court Date Reservation for Arraignment Only - No Trials - Select a time preference below.
AM PM Night Court No Preference

* This question and answer may have been modified to remove any identifying personal information of the person asking the question.
** The information contained within this FAQ is up to date as of 8/11/2020. We always recommend that you get the latest information available by contacting TrafficSchool.com, the DMV, or Court directly.

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