Texas Traffic School Answers

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Finding help with our Texas FAQs is easy. Simply locate the Texas course you have a question about and click to view a list of well-organized Q and A's. If you can't find an answer to your Texas question below, you can always contact us or call us toll free at 800-691-5014. A visit to the Texas Department of Public Safety website (http://www.texas.gov/en/Pages/default.aspx) can also be very helpful.


    Search Texas FAQs
      Texas Defensive Driving (Online)
        Before You Register
          Why go to a defensive driving class at all?

          When you receive a ticket, points are assessed on your driving record as a result. Sometimes, you are ordered to attend defensive driving school by a court of law. Often, this attendance will prevent the ticket from appearing on your official driving record as points. Insurance companies will give discounts after you successfully complete a defensive driving school course. Another reason to attend a defensive driving school is to become a more responsible driver, lower your chances of being involved in an accident (driver improvement school is sometimes assigned as part of the penalty associated with drinking and driving), and lower your chances of getting a ticket.

          How do I sign up for this course?

          Registration for this course is quite simple. You can click here and you'll be taken to the online registration page. Just complete all the appropriate fields and you can get started right away. It just takes minutes and you'll be able to start today.

          Does the course cost anything?

          Yes, the cost to complete the online defensive driving school is $25.00. This covers all elements of the course including immediate access to the site and the completion certificate. Regular in-class defensive driving schools charge similar fees. Defensive driving schools are privately operated businesses and whether you sit in a class or choose this online program, you will need to pay a fee. Expedited delivery of your certificate is available for an additional fee.

          How can I pay for the course?

          You can pay for the course a couple different ways, either by online credit card payment, by mailing in a check/money order or calling in a credit card payment over the phone. We recommend paying online via our secure credit card payment page after you fill out the registration form. Instructions for other forms of payments will follow after you register for the course.

          What if I have no e-mail address?

          We use e-mail for much of our correspondence and you'll need an e-mail address for log-in purposes. If you do not have your own e-mail address then you may use a friend's (make sure to get permission) or you can obtain free e-mail services through a number of different websites, such as www.hotmail.com or www.mail.yahoo.com.

          Can I use someone else's computer or Internet service?

          That is what makes this course so easy and great! You can take this from home, work, a friend or family's house, your local library, or you can even rent time on the Internet at a copy/computer center. Whatever computer you use, you simply need Internet access. You can also start on your own computer and then finish on another.

        Taking the Course
          How quickly can I finish this course?

          The course is designed to take the equivalent amount of time as a traditional in-class defensive driving school and will take six (6) hours. The great thing about this course, however, is that you work at your own pace. No one is sitting over your shoulder making you slow down or speed up. Everyone reads at different speeds and this program will allow you to proceed at your own pace and there is no time maximum for the program.

          Must I complete this course in one sitting?

          Online Defensive Driving is designed for the person who does not have a lot of time. The course is broken up into six (6) sections and you can log off and then log back on at a later time. The computer will record the section you have completed. You can log on and off as many times as you wish until you complete the program. You can also do the entire course in one sitting...it is up to you.

          I have already enrolled. How do I get back into the program?

          If you have already enrolled, you may re-enter your course here as many times as necessary to access and complete the program. If you have forgotten or lost your password, please call Online Defensive Driving at 866-528-3927.

          I just got knocked off line in the middle of a section. What do I do now?

          Many Internet users are knocked off line frequently. This may result from a lost Internet connection, another call interrupting your connection if you are on a single line with call waiting, or simply because your own computer crashes. Remember, as you complete each section of the course, your progress is logged. Completion of chapter one, for example, cannot be lost if your answers are submitted to the system and graded on screen. Being knocked off line at that point, will only bring you back to the start of the next chapter, it will not delete chapter one. Our website is unable to control your Internet connection and inactivity on your part will not result in our system knocking you off line. Any activity requirements will be on the part of your Internet service provider.

        When You Finish
          What if my deadline for completion of defensive driving has passed?

          Contact your court for instructions regarding an extension of your due date. We cannot extend your due date for you.

          How soon will I receive my certificate once I complete the course?

          Certificates of completion are usually mailed within five (5) business days of your course completion via First Class mail.

          Is same-day processing available for completion certificate?

          Yes, we offer same-day processing for your certificate if you complete your course Monday through Friday by 2pm CST. Your certificate of completion will be mailed out the same day with same-day processing via First Class mail. When you purchase your course or after you have completed your course, you will be able to specify the delivery method of your certificate for most courts. You will also be able to specify if you want same-day processing at the same time. There is an additional fee for this service.

          I waited until the last minute, can you overnight my certificate?

          If you waited until the last minute and your due date with the court is approaching, we highly recommend that you choose the UPS Overnight mailing option for your certificate delivery. If you complete the program BEFORE 2:00pm CST Monday - Friday, you'll have your certificate sent out that day. If you complete the program AFTER 2:00pm CST Monday - Friday, you'll have your certificate sent out the next day. COMPLETION CERTIFICATES WILL NOT BE SHIPPED OR RECEIVED ON WEEKENDS OR HOLIDAYS. There is an additional fee for this service.

      Texas Defensive Driving (Streaming)
        Before You Register
          Is this course approved?

          The Texas Defensive Driving Streaming Course is approved by the Texas Education Agency (TEA) to satisfy requirements for traffic ticket dismissal (with court permission).

          Why should I take this course?

          Take the Texas Streaming Defensive Driving course in order to dismiss a traffic ticket and/or to gain a possible insurance rate reduction. The streaming video defensive driving course is a great alternative to having to read a 6-hour defensive driving course online.

          How much is the course?

          $34.95 is the TX Defensive Driving Streaming course price. Standard certificate processing and delivery are included in the course price.

          How long will this course take?

          The TX Defensive Driving Streaming Course a state required 6-hour course.

        When You Finish
          What happens once I finish the course?

          Once you complete all course sections and pass each section quiz, your completion certificates (one court assigned and one insurance assigned) will be processed and sent to you. Please allow 7-10 business days after shipping. If the certificates are not received within 15 working days after course completion, please contact the American Safety Council at 1-771-2255.

      Texas Defensive Driving + Driving Record
        Before You Register
          Is this course approved?

          The Texas Defensive Driving Course is approved by the Texas Education Agency (TEA) to satisfy requirements for traffic ticket dismissal (with court permission). The type 3A Certified Driving Record is accepted by the state of Texas for traffic ticket dismissal.

          Why should I take this course?

          Take Texas Defensive Driving course in order to dismiss a traffic ticket and/or to gain a possible insurance rate reduction.

          For the State of Texas, individuals who take a defensive driving course in order to dismiss a traffic ticket are required to turn in to the court a type 3A certified driving record in addition to the defensive driving course completion certificate.

          How much is the course?

          The Streaming TX Defensive Driving Course with Type 3A Driving Record included is $54.90.

          The Online TX Defensive Driving Course with Type 3A Driving Record included is $44.95.

          Standard certificate processing and delivery are included in the course price as well as email delivery of your driving record.

          How long will the course take?

          The TX Defensive Driving Course a state required 6-hour course.

        When You Finish
          What happens once I finish the course?

          Once you complete all course sections and pass each section quiz, your completion certificates (one court assigned and one insurance assigned) will be processed and sent to you. Please allow 7-10 business days after shipping. If the certificates are not received within 15 working days after course completion, please contact the American Safety Council at 1-771-2255.

          Your Type 3A certified driving record will be emailed to you.

      Texas Teen Drivers Ed (ages 14-17)
        Before You Register
          Is this course approved?

          The Texas Parent-Taught Driver Education is approved by the Texas Department of Licensing and Regulations (TDLR).

          Who can take the course?

          To enroll for this course students must be teens between the ages of 14 and 17.

          How much is the course?

          Texas Parent-Taught Driver Education Course is $79.00. Certificate of completion is included in the price.

          Texas Parent-Taught Driver Education Course is now available with the DPS Online Permit Exam included for $99.00. Certificate of completion is included in the price.

          How do I get started?

          Once you register for the online course, you will also need to Request a Parent-Taught Driver Education packet online. Follow the instructions on the form to receive your Parent-Taught Drivers Ed packet from the TDLR. You will need this packet before you can begin the online portion of the course.

          Do you offer the DPS Online Permit Exam?

          Yes! Texas Parent-Taught Driver Education Course is now available with the DPS Online Permit Exam included! The course and exam together cost $99.00. The Permit Exam is not available separately. Click here to learn more.

          How long is this program?

          The Online Texas Parent-Taught Driver Education Course is 32 hours of instruction. Students can work at their own pace, studying as much or as little as they want in one sitting. Students will also need to complete 44 hours of in-car training with their parents. A student should not be taught more than two hours in one day.

        Taking the Course
          How does the course work?

          Online Texas Driver's Ed students will read through 4 chapters of material. After each section there is a short multiple-choice quiz. Once students have finished the first chapter, they will receive a Certificate of Partial Completion via email. Teens that opted to take the DPS Permit Exam online will receive a notation on their certificate as proof that the DPS written exam has been completed.

          Students will need to print and take this certificate with them to apply for their learner's permit. To apply for your TX learner permit you must be at least 15 years of age. Students that have not taken the online Permit Exam will be required to take the test in-person at the DPS Office.

          Once you receive your permit, in-car training can begin. Continue the remaining chapters and take the course final exam.

          How do I log in?

          To log into your Texas Parent-Taught Driver Education Course, click here.

      Texas Adult Drivers Ed (ages 18-24)
        Before You Register
          Is this course approved?

          Texas Driver Education for Adults is approved by the Texas Department of Licensing and Regulations (TDLR).

          Who can take the course?

          This course is intended for first time Texas drivers between the ages of 18 and 24. Texas first-time drivers 25 years and older are not required to take this course, but are encouraged to voluntarily complete an adult drivers education course.

          How much is the course?

          Texas Adult Driver Education Online is $44.95. Certificate of completion is included in the price.

          How long is this program?

          The Online Texas Adult Driver Education Course is 6 hours of instruction. Students can work at their own pace, studying as much or as little as they want in one sitting.

        Taking the Course
          How does the course work?

          Adult Texas Driver's Ed students will read through 6 chapters of material. Students are able to save their progress at anytime, so there is no need to complete the entire course in one sitting.

          Is there a final exam?

          Yes. At the end of the course, you will take a 30 question final exam. You will have three (3) chances to get a passing score of 70% or higher.

          How do I log in?

          To log into your Texas Adult Driver Education Course, click here.

        When You Finish
          What happens once I finish the course?

          Once you've passed the final exam an Original Certificate of Completion will be mailed to you. Please allow 7-15 days to receive the certificate.

          When will I receive my certificate?

          You will need to bring your original Certificate of Completion with you to the DPS when you apply for your Texas driver's license. You will not need to take a written test at the Texas Department of Public Safety with proof of course completion. You will still be require to take an in-vehicle driving skills examination test at the DPS.


    Search General Course and Tech Support FAQs
      General Questions
        Course Specifics
          What is the course like?

          Our online classes adhere to the basic outline of reading, interactive lessons and section quizzes, followed by a final exam. Each course can differ in regards to length, number of chapters, time prerequisite and final exam requirements set forth by each state.

        Disclaimer
          Information or FAQs regarding a partner Website.

          The FAQs on this page relate primarily to the TrafficSchool.com Website and courses. Please note that some or all of TrafficSchool.com's pricing, procedures, or other information may be different from that of our partner companies and their Websites and courses. For information or FAQs regarding a partner Website, please consult that Website directly.

        Payment
          How do I pay for the course?

          Unless otherwise specified, students have three payment options; with a credit card on our secure website, with a credit card over the phone with a customer service representative, or you can send a check or money order in the mail.

        Time Required
          Do I have to complete the entire course all at one time?

          Not unless you want to. Our courses are completely self-paced, which means that you can finish them during one sitting or you can stop and start back up when you please. It's entirely up to you. If you need to get it done in one day, you can. If you have several months left before you need to finish, then you can complete a section a week. Our program will always keep track of the time spent on each section when you save & log off. When re-entering your course, you will always start where you left off (rounded to the nearest minute) where you last logged off the course. We have built this flexibility into our course so that you can choose exactly how you want to complete the course.

      Technical Support
        Course Status
          Problem - I completed a section, but the 'Course Status' page is not reflecting my progress.

          Solution - If the 'Course Status' page doesn't reflect your progress throughout the course, first try clicking the Refresh or Reload button on your browser. If this doesn't work, please log off and end your connection to the Internet. Connect back on to the Internet and log back into www.trafficschool.com and click on Student Login from the navigation bar. This should refresh your online traffic school session and reflect your progress.

        Payment Issue
          Problem - I have paid for the course, but the site is not reflecting my payment and giving me access to the final exam.

          Solution -

          • If you have paid for the traffic school or drivers education course online with a credit card and your payment was accepted successfully, you will be sent a payment confirmation by email with an Order ID#. You will also be taken to a screen that will show the Order ID# on screen when payment has been accepted. If the 'Course Status' page does not reflect your payment, please log off and end your connection to the Internet. Connect back on to the Internet and log back into www.trafficschool.com and click on re-enter course from the navigation bar. This should refresh your session and reflect your payment.

          • If you have paid for your online course by telephone with a credit card, please note that final exam access is given during normal business hours and may take some time pending credit card authorization. You will receive a payment confirmation email when your credit card has been processed and you have been granted access to the final exam.

          • If you paid by check or money order through the mail, we have not received your payment yet. All mailed payments are processed on the same day received. We do not wait for checks to clear before granting access to the final exam.

          Problem - I have entered my credit card information into the payment page and clicked the submit button, but nothing is happening.

          Solution - Be Patient! Due to Internet traffic, it sometimes may take 1-2 minutes for credit card authorizations to be completed and processed. This is not unusual. Please wait until your browser screen prompts you to continue. Do not click on the payment button more than one time because your credit card may be charged for each click. TrafficSchool.com has taken the necessary steps to curb this problem from occurring, but clicking the payment button multiple times can trigger this. If the page seems to be stuck and not responding, please log off and end your connection to the Internet. Connect back on to the Internet and log back into www.trafficschool.com and click on Student Login from the navigation bar. This should refresh your session and reflect your payment. If you have paid, but not received the payment confirmation email nor your Order ID# then the payment was not accepted and you must try again.

        Re-Enter Course
          How do I continue an online course already in progress?

          When you want to re-enter a course in progress, simply go to our homepage at www.trafficschool.com and click on the Student Login button on the navigation bar. For access to the online traffic school course, you will be prompted to enter your driver's license number and email address used during registration.

          Problem - I am entering my email address into the registration page and it is telling me that my email address is invalid.

          Solution- Please make sure that you are entering a valid email address. When entering your email address be sure that you are not entering any spaces between letters. Also, do not put the letters 'www.' before your email address. You must also enter the '@' (at) symbol after your username followed by .com, .net, or .org. Lastly, some email addresses have an '_' (underscore) symbol, this is located on your keyboard to the right of the '0' (zero) key by pressing the shift key and '-' (minus) key at the same time.

          Problem - I am trying to re-enter the course, but when I enter my login information, the site says that I am not registered.

          Solution - Make sure that the URL at the top of the screen reads exactly as follows: www.trafficschool.com.

          Make sure that you originally registered with TrafficSchool.com. It is our policy to send confirmation emails to you when you register/enroll for the online course, make a payment, and complete the program. Check your email box for these confirmation emails to ensure that you have contacted the correct company. If you do not have a confirmation email from TrafficSchool.com, you have registered with another company.

          If you are positive that you have registered with TrafficSchool.com, but the login/re-enter procedure is not working, it is because you are entering either your driver's license number and/or email address different from what you originally registered with. You will need to re-enter your information exactly as you registered including all letters, numbers, expiration dates, spaces in driver's license, etc. so long as you entered it during registration. The confirmation email that is sent when you enroll will have your information listed for re-entry purposes. Please refer to this email for assistance.

          A common error when trying to re-enter your course is typing the letter 'O or o' instead of the number '0' (zero) or vice-versa for the driver's license # or e-mail address. When typing in your driver's license # or e-mail address, this re-entering function is not case sensitive (you may replace a lower case 'o' with a capitol 'O'), but it will not let you substitute a letter 'O or o' for the number zero '0'.

          I'm using an iPad/iPhone and I am having trouble logging into my course.

          Go to the Settings option on your devise. Under Settings select "Safari" and then turn OFF private browsing. After you do this return to TrafficSchool.com's Course Login. You may need to refresh the page. You should now be able to login to your course.

          iPhones and iPads with iOS7: To get to the Private browsing On/Off option, tap the new tab button (looks like a plus (+) sign), and then tap the "Private" button located in the bottom left corner of the screen. You may need to re-enter our web address (www.trafficschool.com) into this new tab with the Private browsing turned off. You should now be able to login to your course.

          To read more about how to turn off your Private Browsing, click here to visit the Apple Support page about Private Browsing.

        Web Site Security
          How secure is my information when I do transactions on TrafficSchool.com?

          We assure you that any information you send to TrafficSchool.com while you are logged into your account area of TrafficSchool.com is completely secure and private. This includes your personal information such as your email address, driver's license number and any other account information as well as any financial information, such as your credit card number or related information that you transmit to TrafficSchool.com via our web site. You can tell that you are in a secure environment when the beginning of the Internet address near the top of your browser bar changes from http:// to https:// . The 's' means that you are in a secure area of the website. Most browsers show a locked padlock graphic in the lower right corner when you are in a secure environment. However, if the padlock graphic is not present for some reason and the address begins with https, you are still in a secure area of the website.

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