New Mexico Traffic School Answers
Search New Mexico FAQs
Finding help with our New Mexico FAQs is easy. Simply locate the New Mexico course you have a question about and click to view a list of well-organized Q and A's. If you can't find an answer to your New Mexico question below, you can always contact us or call us toll free at 800-691-5014. A visit to the New Mexico Motor Vehicle Division website (http://www.newmexico.gov/) can also be very helpful.
- Search New Mexico FAQs
- New Mexico Court Referred Course (Traffic Citations)
- Before You Register
- Is this course approved?
Yes! New Mexico Defensive Driving Course is approved by the New Mexico Department of Transportation.
Complete the New Mexico Defensive Driving Course if you have been referred by the court to take a driver improvement course to dismiss your citation.
The price of the NM Defensive Driving Program is $34.95. Your completion certificate processing is included in the course price.
The Court-Referred NM Defensive Driving Course is a 6-hour course.
- Taking the Course
- How does the course work?
Students will read through twelve (12) chapters of material. After each section there is a 10 question review quiz.
Yes. At the end of the course, you will take a 50 question final exam. You will need a passing score of 70% or higher. If you don't pass the first time, you will have unlimited chances to re-take the exam.
To log into your New Mexico Driver Safety Program, click here.
- Search General Course and Tech Support FAQs
- General Questions
- Course Specifics
- What is the course like?
Our online classes adhere to the basic outline of reading, interactive lessons and section quizzes, followed by a final exam. Each course can differ in regards to length, number of chapters, time prerequisite and final exam requirements set forth by each state.
- Information or FAQs regarding a partner Website.
The FAQs on this page relate primarily to the TrafficSchool.com Website and courses. Please note that some or all of TrafficSchool.com's pricing, procedures, or other information may be different from that of our partner companies and their Websites and courses. For information or FAQs regarding a partner Website, please consult that Website directly.
- How do I pay for the course?
Unless otherwise specified, students have three payment options; with a credit card on our secure website, with a credit card over the phone with a customer service representative, or you can send a check or money order in the mail.
- Time Required
- Do I have to complete the entire course all at one time?
Not unless you want to. Our courses are completely self-paced, which means that you can finish them during one sitting or you can stop and start back up when you please. It's entirely up to you. If you need to get it done in one day, you can. If you have several months left before you need to finish, then you can complete a section a week. Our program will always keep track of the time spent on each section when you save & log off. When re-entering your course, you will always start where you left off (rounded to the nearest minute) where you last logged off the course. We have built this flexibility into our course so that you can choose exactly how you want to complete the course.
- Technical Support
- Browser Questions
- Problem - Ads keep popping up while I'm taking the course.
Solution - We do not put ads within our course content. If you experience pop-up ads while taking our course, your computer most likely has adware installed or a virus. The following are links for free downloadable antivirus software that may be able to assist you in getting rid of pop-up ads.
To download AVG Free: http://free.avg.com/.
To download Ad-Aware Free: http://www.lavasoft.com/.
To download Malwarebytes Free: http://www.malwarebytes.org/.
Solution - Upgrade your browser! You may not have the latest version of your current browser or you may be using an out-dated browser that is no longer supported. Here are links to several browsers that our course has been tested in:
If you are using Google Chrome: please upgrade your browser at https://www.google.com/intl/en/chrome/browser/.
If you are using Microsoft Edge: please upgrade your browser at https://www.microsoft.com/en-us/edge.
If you are using Mozilla Firefox: please upgrade your browser at https://www.mozilla.org/en-US/firefox/all.html.
Solution- If you are using AOL as your Internet service provider, you will have activity requirements while online. During some of the longer sections requiring more reading, there is a chance AOL will knock you off-line unless you remain interactive with AOL. Do not leave the screen alone for any great length of time...remain interactive with the screen.
Solution- In order to better diagnose what specific problem or error is causing this message to appear, please make the following settings changes in your browser so you can pass along some very useful information to us.
1. Open Internet Explorer
2. Click at the top Tools
3. Select Internet Options
4. Click the Advanced Tab
5. Scroll down a few items and see under the Browsing section (should be second section)... Please uncheck the box for Show Friendly HTTP Error Messages
6. Click Apply and close (ok)
Now, please try whatever feature again and see if the error or warning notice continues to appear. However, now the page should display a detailed error message that you can copy and paste and send to us to better diagnose the problem.
- Computer Issue
- Problem - When I go to your website or when I'm taking the course my computer shuts down, closes or has some type of error screen or warning screen.
Solution - These types of problems could be caused by a number of different things, but they ARE NOT caused by simply going to our website. These are problems caused by your computer. For example, you may have too many programs open at the same time or you may not have enough memory left in your hard drive. To solve these types of problems, please refer to your computer manufacturer's tech support phone number or help guides.
- Course Status
- Problem - I completed a section, but the 'Course Status' page is not reflecting my progress.
Solution - If the 'Course Status' page doesn't reflect your progress throughout the course, first try clicking the Refresh or Reload button on your browser. If this doesn't work, please log off and end your connection to the Internet. Connect back on to the Internet and log back into www.trafficschool.com and click on Student Login from the navigation bar. This should refresh your online traffic school session and reflect your progress.
- Payment Issue
- Problem - I have paid for the course, but the site is not reflecting my payment and giving me access to the final exam.
• If you have paid for the traffic school or drivers education course online with a credit card and your payment was accepted successfully, you will be sent a payment confirmation by email with an Order ID#. You will also be taken to a screen that will show the Order ID# on screen when payment has been accepted. If the 'Course Status' page does not reflect your payment, please log off and end your connection to the Internet. Connect back on to the Internet and log back into www.trafficschool.com and click on re-enter course from the navigation bar. This should refresh your session and reflect your payment.
• If you have paid for your online course by telephone with a credit card, please note that final exam access is given during normal business hours and may take some time pending credit card authorization. You will receive a payment confirmation email when your credit card has been processed and you have been granted access to the final exam.
• If you paid by check or money order through the mail, we have not received your payment yet. All mailed payments are processed on the same day received. We do not wait for checks to clear before granting access to the final exam.
Solution - Be Patient! Due to Internet traffic, it sometimes may take 1-2 minutes for credit card authorizations to be completed and processed. This is not unusual. Please wait until your browser screen prompts you to continue. Do not click on the payment button more than one time because your credit card may be charged for each click. TrafficSchool.com has taken the necessary steps to curb this problem from occurring, but clicking the payment button multiple times can trigger this. If the page seems to be stuck and not responding, please log off and end your connection to the Internet. Connect back on to the Internet and log back into www.trafficschool.com and click on Student Login from the navigation bar. This should refresh your session and reflect your payment. If you have paid, but not received the payment confirmation email nor your Order ID# then the payment was not accepted and you must try again.
- Re-Enter Course
- How do I continue an online course already in progress?
When you want to re-enter a course in progress, simply go to our homepage at www.trafficschool.com and click on the Student Login button on the navigation bar. For access to the online traffic school course, you will be prompted to enter your driver's license number and email address used during registration.
Solution- Please make sure that you are entering a valid email address. When entering your email address be sure that you are not entering any spaces between letters. Also, do not put the letters 'www.' before your email address. You must also enter the '@' (at) symbol after your username followed by .com, .net, or .org. Lastly, some email addresses have an '_' (underscore) symbol, this is located on your keyboard to the right of the '0' (zero) key by pressing the shift key and '-' (minus) key at the same time.
Solution - Make sure that the URL at the top of the screen reads exactly as follows: www.trafficschool.com.
Make sure that you originally registered with TrafficSchool.com. It is our policy to send confirmation emails to you when you register/enroll for the online course, make a payment, and complete the program. Check your email box for these confirmation emails to ensure that you have contacted the correct company. If you do not have a confirmation email from TrafficSchool.com, you have registered with another company.
If you are positive that you have registered with TrafficSchool.com, but the login/re-enter procedure is not working, it is because you are entering either your driver's license number and/or email address different from what you originally registered with. You will need to re-enter your information exactly as you registered including all letters, numbers, expiration dates, spaces in driver's license, etc. so long as you entered it during registration. The confirmation email that is sent when you enroll will have your information listed for re-entry purposes. Please refer to this email for assistance.
A common error when trying to re-enter your course is typing the letter 'O or o' instead of the number '0' (zero) or vice-versa for the driver's license # or e-mail address. When typing in your driver's license # or e-mail address, this re-entering function is not case sensitive (you may replace a lower case 'o' with a capitol 'O'), but it will not let you substitute a letter 'O or o' for the number zero '0'.
Go to the Settings option on your devise. Under Settings select "Safari" and then turn OFF private browsing. After you do this return to TrafficSchool.com's Course Login. You may need to refresh the page. You should now be able to login to your course.
iPhones and iPads with iOS7: To get to the Private browsing On/Off option, tap the new tab button (looks like a plus (+) sign), and then tap the "Private" button located in the bottom left corner of the screen. You may need to re-enter our web address (www.trafficschool.com) into this new tab with the Private browsing turned off. You should now be able to login to your course.
To read more about how to turn off your Private Browsing, click here to visit the Apple Support page about Private Browsing.
- Web Site Security
- How secure is my information when I do transactions on TrafficSchool.com?
We assure you that any information you send to TrafficSchool.com while you are logged into your account area of TrafficSchool.com is completely secure and private. This includes your personal information such as your email address, driver's license number and any other account information as well as any financial information, such as your credit card number or related information that you transmit to TrafficSchool.com via our web site. You can tell that you are in a secure environment when the beginning of the Internet address near the top of your browser bar changes from http:// to https:// . The 's' means that you are in a secure area of the website. Most browsers show a locked padlock graphic in the lower right corner when you are in a secure environment. However, if the padlock graphic is not present for some reason and the address begins with https, you are still in a secure area of the website.