Florida Traffic School Answers

Search Florida FAQs

Finding help with our Florida FAQs is easy. Simply locate the Florida course you have a question about and click to view a list of well-organized Q and A's. If you can't find an answer to your Florida question below, you can always contact us or call us toll free at 800-691-5014. A visit to the Florida Department of Highway Safety and Motor Vehicles website (http://www.myflorida.com/) can also be very helpful.


    Search Florida FAQs
      Florida 4 Hour Traffic School
        Before You Register
          Please explain how the Internet course works if I have received a ticket?

          Our 4-hour state approved Internet Basic Driver Improvement (BDI) and Traffic Collision Avoidance Course (TCAC) courses can be taken from any computer with Internet access allowing you to work at your own pace. You can register for these Florida traffic school courses online through our secure server processing forms. You will read 7 sections and then take a final exam. Upon successfully completing the final exam, we will send a certificate of completion directly to the student with the exception of Palm Beach County. The certificates for Palm Beach county are sent from our office electronically to your court; according to your court's requirements. We advise students for Palm Beach county to contact the court a week after completing the traffic school course to confirm the court has processed your certificate.

          What is the price of the course?

          The total price of the traffic school course is only $19.00 including tax, and your DHSMV approved completion certificate. You can pay for your course online with a credit card through our secure server processing form, call us at 1-800-691-5014 and pay with credit card over the phone or you can send in a check or money order. Once you've registered for the traffic school course, you will be given the opportunity to choose which payment option you prefer.

          How many days do I have to pay my ticket and attend traffic school?

          Generally, you have 30 days to pay your traffic ticket. From the day you pay your ticket you usually have either 60 or 90 days to complete traffic school, depending on the court in which you received your moving violation. You should contact the county clerks office where you received the ticket to find out exactly what the rules are in that county.

          Is this course approved regardless of the Florida county or city I live in?

          Yes, our Internet traffic school course is approved by the state in all 67 Florida counties by the Department of Highway Safety Motor Vehicles (DHSMV). If you received a traffic ticket in the state of Florida, you can sign up for our course now.

          Is your Website safe?

          Our Website is totally secure. TrafficSchool.com uses the most up-to-date security technologies including SSL (secure socket layer) protection. Keep in mind, we will not share your information to anyone, except your court and the DHSMV. Please view our privacy policy for details.

        Taking the Course
          How long will the online traffic school course take?

          All Florida 4-Hour Traffic School programs, regardless of being online or in-person, are required to take a minimum of 4 hours to complete. The Department of Highway Safety Motor Vehicles (DHSMV) regulates this requirement.

          Do I have to complete the entire course all at one time?

          Not unless you want to. Our traffic safety courses are completely self-paced, which means that you can finish them during one sitting or you can stop and start back up when you please. It's entirely up to you. If you need to get it done in one day, you can. If you have several months left before you need to finish, then you can complete a section a week. Our program will always keep track of the time spent on each section when you save & log off. When re-entering your course, you will always start where you left off (rounded to the nearest minute) where you last logged off the course. We have built this flexibility into our course so that you can choose exactly how you want to complete your traffic school course.

          What do I do if I fail the course?

          Whichever traffic school course you choose, you must always take and pass a test, however, with the TrafficSchool.com Florida traffic school course, we allow you multiple chances to re-take the test questions. Also, you have the benefit of reviewing all material before answering any questions. If you are having problems understanding the material, you may e-mail us at info@trafficschool.com.

        When You Finish
          When will I receive my certificate?

          Certificates of completion are processed within 3 court business days upon your completion of the Florida traffic school course.

          Certificates are sent via First Class Mail to the student with the exception of Palm Beach County. For Certificates sent via First Class Mail expected delivery is 7-10 business days after shipping.

          The certificates for Palm Beach county are sent from our office electronically to your court; according to your court's requirements. We advise students for Palm Beach county to contact the court a week after completing the traffic school course to confirm the court has processed your certificate.

          I waited until the last minute, what are my options?

          TrafficSchool.com offers rush processing for your certificate. If you choose rush processing and you complete your course Monday through Friday by 6PM EST your certificate of completion will be sent out the same day of course completion via the delivery method chosen or required by your court. If you choose rush processing and you complete your course after 6PM EST or on Saturday or Sunday, the certificate will be sent the next business day via the delivery method chosen or required by your court. You will be able to specify if you want rush processing when you purchase your course or after you have completed your course. There is an additional fee for this service.

          What delivery options are available for my completion certificate?

          For counties other than Palm Beach we offer 3 delivery upgrade options. Additional fees will apply.

          E-mailed DHSMV Certificate of Completion (Accepted by the Court): Get your official completion certificate e-mailed to you and print it yourself!

          Fed-Ex Next Day: Guaranteed next business day delivery after shipping with online tracking of certificate shipment.

          Fed-Ex 2-Day: Guaranteed 2-day delivery after shipping with online tracking of certificate shipment.

          For Fed-Ex: Shipments will not be delivered on Saturdays or Sundays. If you would like Saturday Fed-Ex Delivery, please call our customer service staff at 1-800-691-5014 before 5PM EST on Friday. Additional charges will apply for Saturday delivery.


    Search General Course and Tech Support FAQs
      General Questions
        Course Specifics
          What is the course like?

          Our online classes adhere to the basic outline of reading, interactive lessons and section quizzes, followed by a final exam. Each course can differ in regards to length, number of chapters, time prerequisite and final exam requirements set forth by each state.

        Disclaimer
          Information or FAQs regarding a partner Website.

          The FAQs on this page relate primarily to the TrafficSchool.com Website and courses. Please note that some or all of TrafficSchool.com's pricing, procedures, or other information may be different from that of our partner companies and their Websites and courses. For information or FAQs regarding a partner Website, please consult that Website directly.

        Payment
          How do I pay for the course?

          Unless otherwise specified, students have three payment options; with a credit card on our secure website, with a credit card over the phone with a customer service representative, or you can send a check or money order in the mail.

        Time Required
          Do I have to complete the entire course all at one time?

          Not unless you want to. Our courses are completely self-paced, which means that you can finish them during one sitting or you can stop and start back up when you please. It's entirely up to you. If you need to get it done in one day, you can. If you have several months left before you need to finish, then you can complete a section a week. Our program will always keep track of the time spent on each section when you save & log off. When re-entering your course, you will always start where you left off (rounded to the nearest minute) where you last logged off the course. We have built this flexibility into our course so that you can choose exactly how you want to complete the course.

      Technical Support
        Course Status
          Problem - I completed a section, but the 'Course Status' page is not reflecting my progress.

          Solution - If the 'Course Status' page doesn't reflect your progress throughout the course, first try clicking the Refresh or Reload button on your browser. If this doesn't work, please log off and end your connection to the Internet. Connect back on to the Internet and log back into www.trafficschool.com and click on Student Login from the navigation bar. This should refresh your online traffic school session and reflect your progress.

        Payment Issue
          Problem - I have paid for the course, but the site is not reflecting my payment and giving me access to the final exam.

          Solution -

          • If you have paid for the traffic school or drivers education course online with a credit card and your payment was accepted successfully, you will be sent a payment confirmation by email with an Order ID#. You will also be taken to a screen that will show the Order ID# on screen when payment has been accepted. If the 'Course Status' page does not reflect your payment, please log off and end your connection to the Internet. Connect back on to the Internet and log back into www.trafficschool.com and click on re-enter course from the navigation bar. This should refresh your session and reflect your payment.

          • If you have paid for your online course by telephone with a credit card, please note that final exam access is given during normal business hours and may take some time pending credit card authorization. You will receive a payment confirmation email when your credit card has been processed and you have been granted access to the final exam.

          • If you paid by check or money order through the mail, we have not received your payment yet. All mailed payments are processed on the same day received. We do not wait for checks to clear before granting access to the final exam.

          Problem - I have entered my credit card information into the payment page and clicked the submit button, but nothing is happening.

          Solution - Be Patient! Due to Internet traffic, it sometimes may take 1-2 minutes for credit card authorizations to be completed and processed. This is not unusual. Please wait until your browser screen prompts you to continue. Do not click on the payment button more than one time because your credit card may be charged for each click. TrafficSchool.com has taken the necessary steps to curb this problem from occurring, but clicking the payment button multiple times can trigger this. If the page seems to be stuck and not responding, please log off and end your connection to the Internet. Connect back on to the Internet and log back into www.trafficschool.com and click on Student Login from the navigation bar. This should refresh your session and reflect your payment. If you have paid, but not received the payment confirmation email nor your Order ID# then the payment was not accepted and you must try again.

        Re-Enter Course
          How do I continue an online course already in progress?

          When you want to re-enter a course in progress, simply go to our homepage at www.trafficschool.com and click on the Student Login button on the navigation bar. For access to the online traffic school course, you will be prompted to enter your driver's license number and email address used during registration.

          Problem - I am entering my email address into the registration page and it is telling me that my email address is invalid.

          Solution- Please make sure that you are entering a valid email address. When entering your email address be sure that you are not entering any spaces between letters. Also, do not put the letters 'www.' before your email address. You must also enter the '@' (at) symbol after your username followed by .com, .net, or .org. Lastly, some email addresses have an '_' (underscore) symbol, this is located on your keyboard to the right of the '0' (zero) key by pressing the shift key and '-' (minus) key at the same time.

          Problem - I am trying to re-enter the course, but when I enter my login information, the site says that I am not registered.

          Solution - Make sure that the URL at the top of the screen reads exactly as follows: www.trafficschool.com.

          Make sure that you originally registered with TrafficSchool.com. It is our policy to send confirmation emails to you when you register/enroll for the online course, make a payment, and complete the program. Check your email box for these confirmation emails to ensure that you have contacted the correct company. If you do not have a confirmation email from TrafficSchool.com, you have registered with another company.

          If you are positive that you have registered with TrafficSchool.com, but the login/re-enter procedure is not working, it is because you are entering either your driver's license number and/or email address different from what you originally registered with. You will need to re-enter your information exactly as you registered including all letters, numbers, expiration dates, spaces in driver's license, etc. so long as you entered it during registration. The confirmation email that is sent when you enroll will have your information listed for re-entry purposes. Please refer to this email for assistance.

          A common error when trying to re-enter your course is typing the letter 'O or o' instead of the number '0' (zero) or vice-versa for the driver's license # or e-mail address. When typing in your driver's license # or e-mail address, this re-entering function is not case sensitive (you may replace a lower case 'o' with a capitol 'O'), but it will not let you substitute a letter 'O or o' for the number zero '0'.

          I'm using an iPad/iPhone and I am having trouble logging into my course.

          Go to the Settings option on your devise. Under Settings select "Safari" and then turn OFF private browsing. After you do this return to TrafficSchool.com's Course Login. You may need to refresh the page. You should now be able to login to your course.

          iPhones and iPads with iOS7: To get to the Private browsing On/Off option, tap the new tab button (looks like a plus (+) sign), and then tap the "Private" button located in the bottom left corner of the screen. You may need to re-enter our web address (www.trafficschool.com) into this new tab with the Private browsing turned off. You should now be able to login to your course.

          To read more about how to turn off your Private Browsing, click here to visit the Apple Support page about Private Browsing.

        Web Site Security
          How secure is my information when I do transactions on TrafficSchool.com?

          We assure you that any information you send to TrafficSchool.com while you are logged into your account area of TrafficSchool.com is completely secure and private. This includes your personal information such as your email address, driver's license number and any other account information as well as any financial information, such as your credit card number or related information that you transmit to TrafficSchool.com via our web site. You can tell that you are in a secure environment when the beginning of the Internet address near the top of your browser bar changes from http:// to https:// . The 's' means that you are in a secure area of the website. Most browsers show a locked padlock graphic in the lower right corner when you are in a secure environment. However, if the padlock graphic is not present for some reason and the address begins with https, you are still in a secure area of the website.

  • Certificate Help

    Have a question about completion certificates? Check out our detailed certificate information page.

  • The Guarantee

    At TrafficSchool.com, we stand behind our 5-Star Guarantee. If you can't find an answer to your question, or you just want to talk to a real person, please call us at 800-691-5014.

    Your happiness is our priority.

  • Testimonials

    "Because the information is very clear."
    - Marcia (Fort Myers, FL)

    "Very informative...graphics were excellent and make a good break from all the text. Great info for drivers even if they did not need to attend traffic school!"
    - Richard (Los Angeles, CA)

    "Very easy to read and understand. Also, I was able to continue when I could not complete course at one session."
    - Martha (Jacksonville, FL)



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    (im)perfect driver. Keep on top of new driving laws and help keep your driving acumen as sharp as the needle on your speedometer...

    the Right Side of the Road Blog

Traffic School Reviews

We consistently strive to offer our traffic school customers the best possible online learning experience - this includes providing live & friendly customer service, easy to use courses, educational content, fast processing, and affordable pricing. But don't take our word for it, here are some real, verified reviews that our past customers have left about TrafficSchool.com!